Our commitment to customer satisfaction with transparent refund procedures
At Web Optimization Point Screen Recording Software, owned and operated by Anthony Mo, we stand behind our product and are committed to your satisfaction. This Refund Policy outlines our procedures for returns and refunds.
We're confident you'll love our screen recording software. If for any reason you're not completely satisfied, we offer a 30-Day Money-Back Guarantee on all purchases.
To maintain fairness for all customers, we consider the following usage patterns:
Minimal Use: Refunds typically granted if software used less than 2 hours
Recording Count: Fewer than 10 recordings created with the software
Active Days: Software used on fewer than 5 separate days
These are guidelines, not strict rules. Each refund request is evaluated individually.
Email [email protected] with your order details including:
Our team will review your request within 24-48 hours. We may request additional information to better understand your situation.
Tip: Be specific about the issues encountered. Screenshots or videos demonstrating the problem can expedite the process.
You'll receive an email notification regarding the decision. If approved, you'll receive instructions for next steps.
Upon refund approval, your license will be deactivated. You must cease using the software and uninstall it from your devices.
Refunds are processed to your original payment method within 7-10 business days of approval.
Within 24 hours: Initial acknowledgment email
24-48 hours: Request evaluation and decision
Immediate: Decision communicated via email
7-10 business days: Refund appears in your account
No refunds for subscription renewals after the renewal grace period (typically 48 hours). Ensure you cancel auto-renewal before your subscription renews if you don't wish to continue.
Purchases made through authorized resellers or app stores must follow their refund policies. Contact the platform where you made the purchase for refund requests.
Refunds for gift purchases are issued to the original purchaser, not the gift recipient. Gift recipients experiencing issues should contact the purchaser.
For bundled software packages, refunds may be prorated based on individual component value if partial refund is appropriate.
Anthony Mo
Within 24-48 hours during business days
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. For purchases made prior to policy changes, the refund policy in effect at the time of purchase will apply.
Last Updated: November 1, 2025